IT Strategy Goals
IT is a Partner for Business, collaborating, contributing and fostering a tech culture within the organisation.
Culture & Team
Our core IT Unit consists of highly skilled and professional team of experts that are focused on solving problems and achieving a common goal in close partnership with Business. We work in an agile environment and we are always looking for new ways to improve our skills and knowledge. We are highly engaged and motivated on providing to our clients with the best possible service and always go the extra mile. We are proud to be a part of an amazing tech community.
Be Agile
Drive Innovation (Tech leader)
Focus on Value (End2End)
Treat Data as an Asset
Reduce Technical Debt
Simplify and Re-Use
Treat Security as a digital enabler
Be a People-first choice employer
Focus on the Customer centric culture
57% male employees
43% female employees
IT Unit Snapshot
We foster a culture of continuous learning and collaboration in IT to create high-quality technical products and solutions that meets the needs of our customers. Our agile values and principles guide us and help us to maintain this culture and we believe that these values help us to constantly improve our skills and work together effectively.
Operations Platform
IT & Operations are partners for business working hand in hand and co-leading technology transformation in order to improve customer experience, simplify and automate operations along with operation goes adaptive to agile. The tribe includes Cards platform and Core banking platform.
Customer Interaction Tribe
We use data to understand customers, we play a pivotal role in promoting business decisions based on customers' needs and preferences. We orchestrate technologies with impact in the selling funnel (Siebel, New oCRM, Customer Interaction Platform/Campaign Management Platform), together with technologies that use customer data to nurture customer leads through the selling funnel (AA modeling, W.UP). The Tribe also ‘translates’ business strategy in sales KPIs for distribution, providing tools for efficiency monitoring (Sales Management Tools CoE) and offers KYC & AML support with impact in the customer portfolio quality (Support CDD).
IT Data Platform & Risks Data Squads
Immediate objective: facilitate data flow enablement and data reporting for all running projects and all SFs, in alignment with the bank's IT and business strategy, in an agile fashion, on the Platform side Long term goal: grow the expertise of all IT resources on both EIM and LDWH (as platforms), shift today's way of working from waterfall to agile, prepare the data teams working today on the platform side to function (fully autonomous) as part of the business squads in the future
Retail SME Tribe
We are the leading bank for sustainable growth and the reliable partner of the SMEs. Supporting them and their businesses navigate with ease and prosper by offering superior financial solutions, personal expertise and quality relationship services
Retail PI Lending Tribe
We support our customers with simple and excellent lending services and superior digital lending solutions in every interaction, and stress-free experiences to give them EASE to feel confidence and joyfully live their dreams. We are the most recommended financial services group by 2025
Retail PI Digital Tribe
We support our customers with simple and excellent lending services and superior digital lending solutions in every interaction, and stress-free experiences to give them EASE to feel confidence and joyfully live their dreams. We are the most recommended financial services group by 2025. Boost digital customer acquisition, enhance digital adoption & digital daily banking, accelerate digital and remote sales, use data to understand and engage customers.
Corporate & FI Markets
Ensure better time to market for initiatives with transactional impact, which would enable us to have a better response time to clients’ requirements and rapid reaction to market trends.
Finance Data Set-ups
Contains squads to address all data related needs from Finance, and separately squads for Data Governance and Standing Team (data delivery to RBI) which are transversal (serving the entire bank's needs)
Transversal Themes
Transversal Themes contains the portfolio which address waterfall methodology, manage the shared delivery capacity, and focuses on the stability and reduction of tech-debt for transversal applications that are not assimilated to a squad / tribe.
Technologies
